Terms of Service

These Terms form a binding legal agreement between you (and the organization you represent) and Summit West LLC DBA ripdr ("ripdr," "we," "us," or "our"). If you use ripdr on behalf of a company or other entity, you represent and warrant that you have full authority to bind that entity, and "you" refers to both you individually and that entity. You agree that accepting these Terms electronically has the same legal force as a handwritten signature.

You must be at least 18 years old and legally capable of forming a binding contract. ripdr is intended solely for business use. You may not use the platform for personal, household, or consumer purposes.

We may modify these Terms at any time, for any reason, in our sole and absolute discretion. Material changes may be communicated by posting the revised Terms with an updated effective date, but we are under no obligation to provide individual notice. Your continued use of ripdr after any change constitutes binding acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you do not agree to a change, your sole remedy is to stop using the platform and close your account.

You are solely and fully responsible for:

• All activity that occurs under your account, organization, or API credentials, whether or not authorized by you.
• Maintaining the confidentiality of your login credentials and access tokens.
• Every charge, credit consumption, message, voicemail drop, and missed call originating from your account.
• Immediately notifying us of any unauthorized access or suspected breach.

We may suspend, restrict, or terminate any account at any time, with or without notice, for any reason or no reason, including suspected violation of these Terms, suspected unlawful conduct, non-payment, or to protect ripdr, our vendors, or third parties. We are not liable for any loss arising from such action.

ripdr is a neutral technology tool. You — not ripdr — are the "caller," "sender," and "initiator" of every communication you transmit through the platform, and you bear sole and exclusive legal responsibility for it. You represent, warrant, and covenant on a continuing basis that:

• You have obtained all consents, opt-ins, and prior express written consent required by applicable law for every recipient you contact, including under the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), CAN-SPAM, state mini-TCPA statutes (including Florida and Oklahoma), CASL, and any analogous foreign law.
• You will scrub every list against the National Do-Not-Call Registry, applicable state DNC lists, and your own internal suppression and opt-out lists before each campaign.
• You will honor every opt-out and revocation of consent promptly and permanently.
• You have an established business relationship or other lawful basis for each contact, and your messages are truthful, non-deceptive, and not for any prohibited purpose.
• You will not use ripdr for spam, fraud, harassment, debt collection in violation of law, political robocalling in violation of law, or any unlawful, deceptive, or abusive practice.
• You own or have the lawful right to use all contact data, recordings, scripts, and content you upload, and your use does not infringe any third-party right.

ripdr does not provide legal advice and does not verify your compliance. Any guidance, feature, default setting, suppression tool, or template offered by ripdr is provided as a convenience only and does not relieve you of, or shift to ripdr, any compliance obligation or liability. Determining whether your outreach is lawful in every jurisdiction where a recipient is located is entirely your responsibility.

You will not, and will not permit any third party to:

• Reverse engineer, decompile, scrape, or attempt to derive the source code or underlying telephony mechanics of ripdr.
• Resell, sublicense, white-label, or provide ripdr to third parties without our prior written consent.
• Circumvent credit metering, rate limits, number rotation, cool-downs, or any usage control.
• Upload malware, interfere with the platform, or probe, scan, or test the vulnerability of any system.
• Use the platform to transmit content that is unlawful, defamatory, harassing, or that violates the rights of others.
• Misrepresent your identity or caller ID in violation of anti-spoofing or truth-in-caller-ID laws.

We may monitor usage and remove content or block traffic at our discretion to protect the platform and our carrier relationships.

ripdr operates on prepaid voicemail credits plus a flat monthly base fee and per-number charges, as described at checkout. By providing a payment method, you authorize us and our payment processor (Stripe) to charge all applicable fees, including recurring subscription fees, on-demand credit purchases, and automatic credit refills you have enabled, until you cancel.

• All fees and credit purchases are final and non-refundable, except where a refund is required by law or expressly granted by us in writing at our sole discretion.
• One credit equals one successfully delivered drop or connected missed call. Outcomes we classify as non-delivered are refunded to your in-app credit balance at our discretion; that in-app credit refund is not a cash refund.
• Prices, plan features, and credit rates may change at any time. Changes apply to future purchases and renewals.
• You are responsible for all taxes other than taxes on ripdr's net income.
• Past-due accounts may be suspended, and unpaid amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law, plus collection costs and reasonable attorneys' fees.
• Telephony carrier charges are billed to ripdr at the company level and are not separately passed through unless stated; you remain responsible for your plan and credit charges regardless.

Cancellation stops future renewals but does not entitle you to a refund of prepaid amounts or unused credits except as required by law.

ripdr, including all software, designs, text, logos, the ripdr asterisk mark, and underlying technology, is owned by Summit West LLC and protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the platform solely as permitted by these Terms. All rights not expressly granted are reserved.

You retain ownership of the contact data, recordings, and scripts you upload ("Your Content"). You grant ripdr a worldwide, royalty-free, sublicensable license to host, process, transmit, transcode, and otherwise use Your Content as necessary to operate and improve the platform and as otherwise described in our Privacy Policy. You further grant us a perpetual, irrevocable right to use aggregated and de-identified data derived from your use for any lawful purpose.

Any feedback you provide may be used by us without restriction or compensation to you.

ripdr depends on third-party providers for telephony, voice synthesis, payments, enrichment, hosting, and email. We do not control these providers and are not responsible for their acts, omissions, outages, or pricing. Your use of the platform may be subject to their terms, and we may change providers at any time without notice.

ripdr is provided "AS IS" and "AS AVAILABLE," with all faults and without warranty of any kind. To the fullest extent permitted by law, we disclaim all warranties, express, implied, statutory, or otherwise, including any implied warranty of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and any warranty arising from course of dealing or usage of trade. We do not warrant that the platform will be uninterrupted, secure, error-free, that any voicemail or missed call will be delivered, that delivery rates will meet any expectation, or that the service will achieve any particular result. No advice or information obtained from ripdr creates any warranty not expressly stated here.

To the maximum extent permitted by law, in no event will ripdr, Summit West LLC, or our owners, officers, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or related to your use of (or inability to use) the platform, even if advised of the possibility of such damages, and regardless of the legal theory.

Our total aggregate liability for all claims arising out of or related to these Terms or the platform will not exceed the greater of (a) the total fees you actually paid to ripdr in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars (US$100).

We are not liable for any fines, penalties, settlements, judgments, or damages arising from your communications, including any TCPA, TSR, DNC, or consumer-protection claim brought against you by any recipient, regulator, or attorney general. Some jurisdictions do not allow certain limitations; in those jurisdictions our liability is limited to the greatest extent permitted.

You will defend, indemnify, and hold harmless ripdr, Summit West LLC, and our owners, officers, employees, agents, suppliers, and licensors from and against any and all claims, demands, actions, investigations, losses, liabilities, fines, penalties, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the platform; (b) Your Content; (c) any communication you transmit through ripdr; (d) your violation of these Terms or any law, including the TCPA, TSR, DNC rules, or any privacy or consumer-protection law; or (e) your violation of any third-party right. We may assume the exclusive defense of any matter subject to indemnification at your expense, and you will cooperate fully.

Please read this section carefully — it affects your legal rights. Except for claims for injunctive relief to protect intellectual property, any dispute, claim, or controversy arising out of or relating to these Terms or the platform will be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Grand Rapids, Michigan, conducted in English.

You and ripdr each waive the right to a trial by jury and the right to participate in any class, collective, consolidated, or representative action. Arbitration will be on an individual basis only; the arbitrator may not consolidate claims or preside over any representative proceeding. Any claim must be brought within one (1) year after it arises or it is permanently barred to the extent allowed by law.

These Terms are governed by the laws of the State of Michigan, USA, without regard to conflict-of-law principles. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Kent County, Michigan, and waive any objection to inconvenient forum.

We may suspend or terminate your access at any time, with or without cause and with or without notice. Upon termination, your license to use ripdr ends immediately, and we may delete your data after a reasonable period. Sections that by their nature should survive termination — including those on billing, intellectual property, disclaimers, limitation of liability, indemnification, arbitration, and governing law — survive.

These Terms, together with the Privacy Policy and any order or plan you accept, are the entire agreement between you and ripdr and supersede all prior agreements. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remainder will stay in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms; we may assign them freely. Nothing creates a partnership, agency, or employment relationship. Headings are for convenience only.

Questions about these Terms may be sent to hello@sumwest.com.